Presonus AudioBox 44VSL User Manual download pdf (Page 78)

PreSonus AudioBox

™

22/44VSL

Overview Hookup Connecting

to a

Computer

Software: Virtual StudioLive

SL Remote,

and Studio One Artist

Tutorials Technical

Information

Troubleshooting

and Warranty

Troubleshooting

and Warranty

7 Troubleshooting & Warranty

7.0 Troubleshooting & Warranty

7.1 Troubleshooting

Many technical issues can arise when using a standard computer as a digital

audio workstation (DAW). PreSonus can only provide support for issues that

directly relate to the AudioBox interface, Studio One™ digital audio workstation

software, and AudioBox VSL mixer-control software. PreSonus does not provide

support for computer hardware, operating systems, and non-PreSonus hardware

and software, and it may be necessary to contact the manufacturer of these

products for technical support. Please check our Web site (www.presonus.com)

regularly for software information and updates, ﬁrmware updates, and support

documentation for frequently asked questions. You can get individual technical

assistance by calling PreSonus at 1-225-216-7887, Monday through Friday, between

the hours of 9 a.m. and 5 p.m. Central Time (GMT -06:00 CST). PreSonus technical

support is available via email during the same hours at support@presonus.com.

AudioBox Will Not Connect to Computer

Verify that the USB cable is properly connected both to the AudioBox

and to your computer. Disconnect unnecessary peripheral USB devices.

Verify that your AudioBox is connected to a USB 2.0 connection.

AudioBox VSL Will Not Launch

AudioBox VSL will not launch if the AudioBox is not connected and synced to your

computer. Verify that the sync light on the front of your AudioBox is solid blue

and your USB cable is connected both to your computer and to your AudioBox.

VSL Has No Eﬀect On Audio

Make sure that the VSL enable button is illuminated in AudioBox VSL and that the

mixer knob on the front of the AudioBox is turned fully clockwise to the VSL position.

Also make sure that the Fat Channel processor you’re adjusting is “On”

Input Phasing While Monitoring in VSL

Verify that the mixer knob on the front of the AudioBox is turned fully clockwise

to the VSL position. If you are using a DAW at the same time as AudioBox

VSL, make sure that the input channel in your DAW has software monitoring

disabled. You will be monitoring through AudioBox VSL, not your DAW.

7.1 Troubleshooting

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